Shipping Info
Where do you ship from?
All orders ship worldwide from our base in South Korea.
Which carriers do you use?
We use FedEx, UPS, and EMS for reliable delivery.
How much is shipping?
Standard shipping fee is $30 regardless of order size.
How long does delivery take?
Delivery to the USA or Europe usually takes 7-14 days.
Can I track my order?
Yes, tracking details are emailed once your order ships.
Payments
Which payment methods do you accept?
We accept credit/debit cards, bank transfers, and Western Union payments for your convenience.
Is my payment information secure?
Yes, all payments are processed securely with encryption to protect your data.
How do I verify my payment?
Once payment is confirmed, you’ll receive an email receipt from us.
Can I pay via bank transfer?
Yes, bank transfers are accepted; details are provided at checkout.
Do you accept Western Union payments?
Yes, Western Union is an option; please contact us for instructions.
Orders
How long to process orders?
We usually process orders within 1-2 business days after purchase.
How can I track my order?
Once shipped, you’ll get a tracking link via email to follow your package.
Can I change my shipping address?
Yes, but only before your order ships; contact us quickly to update it.
What is the cancellation policy?
Orders can be canceled within 1 hour of placement; after that, we can’t cancel.
Who do I contact for help?
Reach out to our support team via email or chat for any order questions.
Products
Are your products authentic?
Yes, all hanaderma products are 100% authentic and sourced directly from Korea.
Do you only sell Korean skincare?
We specialize exclusively in premium Korean skincare products for personal care.
Can I use products for resale?
Our products are intended for personal use only and not for resale purposes.
How should I store skincare items?
Store products in a cool, dry place away from direct sunlight to maintain quality.
Are your products safe for sensitive skin?
Many of our products are formulated for sensitive skin; check individual descriptions.